Terms & Conditions
Terms & Conditions
Last updated: April 1, 2024
📜1. Introduction
Welcome to PT Bestway Bar and Restaurants, operating as Speedway Bali, Buzz Bakehouse, The Bali Pie Guys, Pearl Cakes, and BaliSnus. By accessing our websites—raffsbali.live, speedwaybali.com, spedway.ps.me, and buzzsnus.me—you agree to comply with these Terms & Conditions. If you disagree, please refrain from using our services.
🛠️2. Our Services
Our websites and related services are intended for users aged 18 and above. Users under 18 are prohibited from using or registering for our services. We reserve the right to modify or discontinue our services at any time without notice.
©️3. Intellectual Property
We own all intellectual property rights in our services, including content and trademarks. You may access and use our services for personal, non-commercial purposes only. Unauthorized use is prohibited.
🙋4. User Representations
By using our services, you represent that all information you provide is accurate and complete. You agree to comply with all applicable laws and not to use our services for illegal or unauthorized purposes.
📝5. User Registration
If you register for an account, you agree to provide accurate information and maintain its accuracy. You are responsible for all activities under your account.
🛒6. Products and Purchases
We offer various products through our services. All purchases are subject to our return policy. Prices and availability are subject to change without notice.
🔄7. Return Policy
Please refer to our return policy for information on returns and exchanges.
🚫8. Prohibited Activities
You agree not to engage in activities that violate laws, infringe on intellectual property rights, or disrupt our services.
🖋️9. User-Generated Content
By submitting content to our services, you grant us a license to use, display, and distribute it. You are responsible for ensuring your content does not infringe on third-party rights.
🔗10. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the content or practices of these sites.
🔒11. Privacy Policy
Your use of our services is governed by our Privacy Policy, which outlines how we collect and use your information.
⛔12. Termination
We may suspend or terminate your access to our services at our discretion, without notice, for violations of these Terms & Conditions.
⚖️13. Governing Law
These Terms & Conditions are governed by the laws of Indonesia. Any disputes will be resolved in the courts of Indonesia.
🛍️ Returns Policy
At Bestway Bar & Restaurants, including our brands Speedway Bali, Buzz Bakehouse, The Bali Pie Guys, Pearl Cakes, and our e-commerce site raffsbali.live, we take pride in our products and customer satisfaction. We stand behind the quality of our offerings, and for over 15 years, our customers have enjoyed our products. If you are unsatisfied for any reason, please contact us at:
📞 +62-877-7117-7827 (8:30 AM - 5:00 PM WIB)
📧 raffsbarbali@gmail.com
🔄 Returns & Refunds
❌ Non-Returnable Products
🚫 Perishable products cannot be returned.
📦 All items purchased from our online store are sold on a non-returnable basis, unless defective.
✅ Please verify your order upon receipt. If you receive an incorrect item, DO NOT OPEN IT. We do not accept returns or provide refunds for items that have been opened, tampered with, or are not in their original condition.
📦 Damaged or Defective Products
📢 We take precautions to minimize breakage during transit, but some food items may experience damage. If your product arrives damaged or contaminated, please contact us immediately, and we will work to resolve the issue.
🛒 If your product was not purchased directly from Bestway Bar & Restaurants (e.g., grocery store or vendor), please contact the original place of purchase with your sales receipt.
⚠️ Do not return any food products without contacting us first for specific return instructions.
🛠️ Eligible Returns
If your product is defective, damaged, or contaminated, you may request a return within 3 days of receiving your order for an exchange.
💰 Refunds & Exchanges
We DO NOT OFFER REFUNDS in the following cases:
❌ Change of mind
❌ Products that have been opened, tampered with, or are not in their original condition
❌ Incorrect orders made by the recipient
✅ If a return is approved, a credit will be issued within 5 days of receiving and inspecting the item.
🍽️ Taste Preferences
🔎 Due to varying personal taste preferences, we do not offer refunds or replacements for products that are “not quite to your liking.”
⏳ Late or Missing Refunds
If you haven't received your refund after 5 days, please:
🔹 Check with your bank or credit card provider (processing times vary).
🔹 If the refund is still not received, contact us at raffsbarbali@gmail.com.
🎁 Gift Returns
🎀 If the item was marked as a gift when purchased and shipped directly to you, a gift credit will be issued upon return.
🎁 If the item was not marked as a gift, the refund will be issued to the original purchaser.
📦 Shipping Returns
🚛 Do not ship any items unless instructed by our Customer Service team.
📦 Customers are responsible for return shipping costs, which are non-refundable.
📍 If returning an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
🔄 Substitution Policy
📌 We strive for consistency in our products, but due to demand and supply limitations, some items may be unavailable.
✔️ In such cases, we reserve the right to substitute an item of equal or greater value at no additional cost, without prior notice.
📩 For any further assistance, please reach out to our customer service team:
📧 raffsbarbali@gmail.com
📞 +62-877-7117-7827 (8:30 AM - 5:00 PM WIB)
Last updated: April 1, 2024
📜1. Introduction
Welcome to PT Bestway Bar and Restaurants, operating as Speedway Bali, Buzz Bakehouse, The Bali Pie Guys, Pearl Cakes, and BaliSnus. By accessing our websites—raffsbali.live, speedwaybali.com, spedway.ps.me, and buzzsnus.me—you agree to comply with these Terms & Conditions. If you disagree, please refrain from using our services.
🛠️2. Our Services
Our websites and related services are intended for users aged 18 and above. Users under 18 are prohibited from using or registering for our services. We reserve the right to modify or discontinue our services at any time without notice.
©️3. Intellectual Property
We own all intellectual property rights in our services, including content and trademarks. You may access and use our services for personal, non-commercial purposes only. Unauthorized use is prohibited.
🙋4. User Representations
By using our services, you represent that all information you provide is accurate and complete. You agree to comply with all applicable laws and not to use our services for illegal or unauthorized purposes.
📝5. User Registration
If you register for an account, you agree to provide accurate information and maintain its accuracy. You are responsible for all activities under your account.
🛒6. Products and Purchases
We offer various products through our services. All purchases are subject to our return policy. Prices and availability are subject to change without notice.
🔄7. Return Policy
Please refer to our return policy for information on returns and exchanges.
🚫8. Prohibited Activities
You agree not to engage in activities that violate laws, infringe on intellectual property rights, or disrupt our services.
🖋️9. User-Generated Content
By submitting content to our services, you grant us a license to use, display, and distribute it. You are responsible for ensuring your content does not infringe on third-party rights.
🔗10. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the content or practices of these sites.
🔒11. Privacy Policy
Your use of our services is governed by our Privacy Policy, which outlines how we collect and use your information.
⛔12. Termination
We may suspend or terminate your access to our services at our discretion, without notice, for violations of these Terms & Conditions.
⚖️13. Governing Law
These Terms & Conditions are governed by the laws of Indonesia. Any disputes will be resolved in the courts of Indonesia.
🛍️ Returns Policy
At Bestway Bar & Restaurants, including our brands Speedway Bali, Buzz Bakehouse, The Bali Pie Guys, Pearl Cakes, and our e-commerce site raffsbali.live, we take pride in our products and customer satisfaction. We stand behind the quality of our offerings, and for over 15 years, our customers have enjoyed our products. If you are unsatisfied for any reason, please contact us at:
📞 +62-877-7117-7827 (8:30 AM - 5:00 PM WIB)
📧 raffsbarbali@gmail.com
🔄 Returns & Refunds
❌ Non-Returnable Products
🚫 Perishable products cannot be returned.
📦 All items purchased from our online store are sold on a non-returnable basis, unless defective.
✅ Please verify your order upon receipt. If you receive an incorrect item, DO NOT OPEN IT. We do not accept returns or provide refunds for items that have been opened, tampered with, or are not in their original condition.
📦 Damaged or Defective Products
📢 We take precautions to minimize breakage during transit, but some food items may experience damage. If your product arrives damaged or contaminated, please contact us immediately, and we will work to resolve the issue.
🛒 If your product was not purchased directly from Bestway Bar & Restaurants (e.g., grocery store or vendor), please contact the original place of purchase with your sales receipt.
⚠️ Do not return any food products without contacting us first for specific return instructions.
🛠️ Eligible Returns
If your product is defective, damaged, or contaminated, you may request a return within 3 days of receiving your order for an exchange.
💰 Refunds & Exchanges
We DO NOT OFFER REFUNDS in the following cases:
❌ Change of mind
❌ Products that have been opened, tampered with, or are not in their original condition
❌ Incorrect orders made by the recipient
✅ If a return is approved, a credit will be issued within 5 days of receiving and inspecting the item.
🍽️ Taste Preferences
🔎 Due to varying personal taste preferences, we do not offer refunds or replacements for products that are “not quite to your liking.”
⏳ Late or Missing Refunds
If you haven't received your refund after 5 days, please:
🔹 Check with your bank or credit card provider (processing times vary).
🔹 If the refund is still not received, contact us at raffsbarbali@gmail.com.
🎁 Gift Returns
🎀 If the item was marked as a gift when purchased and shipped directly to you, a gift credit will be issued upon return.
🎁 If the item was not marked as a gift, the refund will be issued to the original purchaser.
📦 Shipping Returns
🚛 Do not ship any items unless instructed by our Customer Service team.
📦 Customers are responsible for return shipping costs, which are non-refundable.
📍 If returning an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
🔄 Substitution Policy
📌 We strive for consistency in our products, but due to demand and supply limitations, some items may be unavailable.
✔️ In such cases, we reserve the right to substitute an item of equal or greater value at no additional cost, without prior notice.
📩 For any further assistance, please reach out to our customer service team:
📧 raffsbarbali@gmail.com
📞 +62-877-7117-7827 (8:30 AM - 5:00 PM WIB)